Shared inbox for customer service
A shorter path from
email to reply
Turn customer emails into cases. Assign ownership and keep good answers your team can reuse.
14-day free trial
Try Svarlane yourself
From a closed case to an answer your team can reuse.
The shared inbox problem
Good intentions get lost in a busy mailbox.
When everyone can reply, no one knows who should. Svarlane turns scattered coordination into a clear team workflow.
“Did anyone answer this?”
- Duplicate replies from well-meaning teammates
- Messages forgotten in a crowded mailbox
- No clear handover when someone is away
“It’s clear who owns it.”
- Every request has a visible owner and status
- Internal notes keep collaboration in one place
- A shared overview for every team and inbox
How it works
One clear lane from hello to done.
Connect your mailbox
Forward your support email or connect a shared inbox when your team is ready.
Organize every request
Incoming messages land in one structured, searchable inbox.
Assign and collaborate
Make ownership visible and keep internal context beside the conversation.
Reply and close
Follow up confidently, then close the loop when the customer is helped.
Made for focused teams
Less administration.
More useful work.
Ownership you can see
Unassigned, Mine, All and Mentions give every teammate a simple starting point. No detective work required.
Receive email at a hosted Svarlane address, redirect provider email while preserving the original sender, or use a verified domain of your own. Connect Shopify for order context alongside customer cases.
For the whole team
One home for the questions that keep business moving.
A focused alternative
A shared inbox that fits your team.
Svarlane brings customer email, ownership and reviewed knowledge together for small and growing teams. Explore the plans to choose the features and roles your team needs.
Questions, answered
Start simple. Grow when you need to.
What is a shared support inbox?
Svarlane is a Nordic customer service system for small and growing teams. A shared inbox brings customer email, case ownership, internal notes and tasks into one place.
Can several people work from the same email address?
Yes. Svarlane is designed around shared addresses, clear ownership and visible handovers.
Can we keep our customer-facing email address?
Yes. Set up redirection that preserves the original sender, or receive email on your own verified domain. The mailbox setup guide includes a receiving test.
Does Svarlane replace Outlook?
Svarlane organizes customer email into cases. Keep Outlook and set up automatic redirection that preserves the original sender, use a hosted Svarlane address, or receive email on your own verified domain.
How does Svarlane use AI in customer service?
AI helps turn useful answers from resolved cases into knowledge proposals. Your team checks the sources, edits the content and approves it before publication.
Do we need a payment card for the free trial?
The 14-day trial includes all features and starts when you create your workspace. You can try Svarlane without a payment card. Paid service starts after you choose and confirm a subscription.
Resources
A better place to start